Refund policy
Return & Refund Policy
Return Eligibility Due to the nature of our CBD and hemp-derived products, we are unable to accept returns on opened or used items. Unopened, unused products in their original packaging may be eligible for return within 30 days of delivery.
How to Initiate a Return To request a return, please contact us at [shipping@seventhhillcbd.com] within 30 days of receiving your order. Include your order number and reason for the return. We will provide instructions and a return shipping address.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost.
Non-Returnable Items
- Opened or used products
- Items purchased on sale or with a discount code (unless defective)
- Gift cards
